About Thy Kingdom Counselling 

Booking: Once you book your counselling session you will receive an email showing the type of session you booked as well as the date and time of your session. (Note: The timezone is Central Standard Time in Saskatchewan)

 Beginning a Counselling Session: At the time of your session,  you will open the reminder email and click on the “begin your online appointment” button to access the virtual video app.

End of a Counselling Session: We discuss a plan of action for moving forward and book a follow-up session(s) if it is fitting. Next, we process payment and email you a receipt which you can use for your mental health employee benefits. (Government services are billed directly, so no receipt is needed.)

Please check with your insurance benefits provider to determine if the counsellor you are seeing qualifies under your specific policy.

Not all insurance benefits policies cover services with all counsellors.  Many plans are quite specific to a counsellor’s credentials. Counsellor credentials are as follows:

Sarah Sand MSW, RSW; Josephine Rwankuba MACPC; Steven Hawes No designation; therefore, no coverage.

We believe that Jesus Christ is fully God and fully human. He lived without sin, willingly gave His life on the cross for our sins, rose bodily from the dead, ascended into heaven, is seated at the right hand of the Father and is head of the Church, His people.

We believe that every person is in need of salvation. Salvation is God’s gift of grace, received through faith in Jesus Christ; it cannot be earned by good works, religious effort, or personal merit.

We believe that the Holy Spirit draws people to Christ and lives in those who place their faith in Him. The Spirit convicts, comforts, strengthens, gives wisdom, leads us into truth, and forms us to become more like Jesus.

We believe that the Bible is God’s trustworthy and authoritative Word. It guides our faith, shapes our everyday lives, and remains true and relevant in every generation.

We believe that evil and spiritual deception are real. We do not want to be preoccupied with darkness, but neither do we ignore it. We seek to remain alert, grounded in truth, and centred on Jesus Christ.

We believe that the Church is the body of Christ, with Jesus as its Head. While believers may differ on secondary matters, we seek to keep Christ, His Word, and faithful obedience at the centre.

We believe that Jesus Christ is able to bring healing, peace, hope, and restoration to the mind and heart. We believe He meets people in anxiety, grief, trauma, fear, and emotional pain. Through faith in Christ, prayer, Scripture, supportive relationships, and wise care, we seek His comfort, strength, wisdom, and renewal. We trust God to work in each person’s life in His love, wisdom, and timing.

Collection of Personal Information

• Personal information refers to data that identifies an individual, including physical or mental health details, address, date of birth, contact information, religious affiliation, employment status, and any other information provided by the client.

• Information is collected through client intake, during service provision, and through communications with staff or associates.

Use of Personal Information

• Personal information is used solely for providing counselling, assessment, treatment services, planning, monitoring, and quality control.

• Information may also be used for billing, administrative purposes, and where required for legal or regulatory obligations.

• Only necessary information for these purposes will be collected and retained.

Disclosure of Personal Information

• Information is not disclosed to external parties except by client consent or as required/permitted by law (e.g., mandatory reporting, court order, or emergency situations threatening safety).

• Where services are contracted by a third party, confidentiality rules and any required disclosures are clarified with all parties before services begin.

Consent

• Consent for collection, use, and disclosure of personal information may be express (written, electronic, or verbal) or implied, based on client actions.

• Clients under the age of majority or with a legal guardian are informed of any legal limits to confidentiality.

Access and Correction

• Clients have the right to access their personal information and request corrections to inaccuracies by contacting the company’s Privacy Officer.

• Requests must be submitted in writing and will be addressed within a reasonable timeframe.

Safeguards & Security

• Personal information is stored securely using appropriate technology and procedural safeguards to protect against theft, loss, unauthorized access, modification, or disclosure.

• Access is limited to staff and contracted professionals who require the information for service provision, and all are bound by confidentiality agreements and ethical requirements.

Retention

• Information is retained only as long as necessary for its intended purpose and as required by both legal and professional standards.

• Upon completion of service or termination of contract, information may be returned or destroyed, subject to legal requirements.

Duty to Report

• The company and its staff are obligated to report breaches of professional standards or ethics to the SASW as outlined in the Code of Ethics and the Standards of Practice.

• Mandatory disclosures will be made as required by law, while client identity is protected as much as possible.